Reputation Management
More 5-star reviews on autopilot. Win the trust click.
87% of local buyers read reviews before they call. The business with more recent 5-star reviews wins the trust click — every time. We automate review requests after every job, intercept unhappy customers before they post, and reply to public reviews in your brand voice.
700+ businesses served · Since 2013 · Across Google, Facebook, Yelp, BBB
The customer reads reviews before they call you
Two roofers near a homeowner. One has 47 reviews averaging 4.9 stars, the most recent from last week. The other has 12 reviews averaging 4.6 stars, the most recent from 18 months ago. The homeowner calls the first one. Every time. Reviews aren't a marketing tactic — they're the deciding factor in the moment before the call happens. We make sure you're the business that gets the call.
- 87% of local buyers read reviews before they call
- Recency matters as much as star rating — old reviews don't count
- Quantity creates trust — more reviews signal more business
- Response rate signals professionalism — silent businesses look dead
Auto-requests after every job, intercepts before they post
The single biggest factor in your review velocity is asking — and most service businesses don't ask consistently because they're busy doing the work. Our system asks for you, the moment a job closes in your CRM. And if a customer is about to leave negative feedback, we catch it privately first so you can resolve the issue before it hits Google.
- Auto-triggers review requests when a job is marked complete in your CRM
- Multi-channel ask: SMS first (highest response), email follow-up if no reply
- Negative review interception: unhappy customers get a private feedback form first
- Smart routing: 5-star customers go to Google, others stay private until resolved
Done-for-you responses across every platform
Every public review gets a response — positive or negative — within 24 hours, written in your brand voice. Most service businesses respond to 10% of their reviews and only to the angry ones. We respond to 100%, professionally, in a way that future customers reading the page see and trust. Google rewards businesses that engage with reviews. Customers do too.
- Real-time alerts across Google, Facebook, Yelp, BBB, Nextdoor, and industry-specific platforms
- 24-hour response time on every public review
- Professional response templates trained on your brand voice
- Negative review handling protocol (de-escalate, resolve, request update)
How we build and run this for you
Connect to your CRM / dispatch software
We integrate with your existing CRM, dispatch software, or POS so review requests fire automatically when a job closes. No manual triggering, no forgotten asks.
Monitor every platform
Real-time alerts when a new review hits any platform — Google, Facebook, Yelp, BBB, Nextdoor, industry-specific directories. You see it within minutes, not weeks.
Respond in your voice
We respond to every public review within 24 hours, positive or negative, in your brand voice. You approve the templates upfront. We handle execution.
What you get
- Automated review request flows (SMS + email, triggered by job completion)
- Negative review interception with private feedback loop
- Reputation monitoring across Google, Facebook, Yelp, BBB, Nextdoor, and industry directories
- Done-for-you review responses within 24 hours
- Monthly reputation snapshot: rating velocity, sentiment trends, competitor benchmark
- Integration with your existing CRM / dispatch software
- Reply approval workflow for sensitive reviews (you stay in control)
Best for
Service businesses with great work and 12 reviews from 4 years ago.
You're losing jobs you didn't even know you were in the running for. Plumbers and electricians with stellar craft but invisible online proof. Dentists whose existing patients love them but rarely review. Med spas with transformation results that never make it to Google. Roofers with hundreds of happy clients and dozens of reviews. Contractors competing against shops with 5x your review count and a fraction of your skill. If your work is better than your reviews suggest, this pillar fixes that.
Common questions
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Learn moreReady to add this to your stack?
Book a free 30-minute audit. We'll show you exactly how this service fits your business — even if you never hire us.